At Reveni, we’re revolutionising the way eCommerce brands handle returns and exchanges. Oneskee, the innovative brand redefining one-piece ski suits, has embraced Reveni’s platform to deliver an automated, customer-friendly process that aligns with their commitment to sustainability and growth.
By leveraging Reveni alongside other environmentally conscious technologies, Oneskee has not only improved their returns process but also taken steps to enhance customer satisfaction and reduce their carbon footprint.
"Reveni has enabled us to fully automate our returns process and keep our workload to a minimum which is really important as we are a small team, making it easier for us to provide a much better experience for our customers. The user experience is brilliant and the support from Fer, Giorgia and the team at Reveni has been first class".
Josh Clifford, CEO of Oneskee
Turning returns into opportunities
Oneskee has adopted Reveni’s advanced exchange functionality to simplify workflows and improve their customers’ experience. Reveni enables automated exchanges, allowing customers to receive the product they want much faster.
With Reveni’s product recommendation feature, Oneskee also has the ability to highlight specific collections or liquidate stock effectively. Whether through manual or automated recommendations, the platform empowers brands to increase sales while streamlining processes.
A sustainable approach to ecommerce
A key driver in the tech selection process for Oneskee was making a positive environmental impact. We enable customers to offset CO₂ emissions from eCommerce activity. This new feature helps brands like Oneskee enhance their environmental commitments while engaging eco-conscious customers. Lets face it, the Ski industry is at risk from the impact of climate change, and with flights required etc responsible Ski brands either have to work hard to reduce their impact.
Oneskee’s broader sustainability initiatives, such as planting trees for every order through Carma’s Tree Commerce program, align perfectly with Reveni’s mission to reduce the environmental impact of eCommerce. Together, these efforts demonstrate how sustainability and innovation can work hand in hand.
The sustainable tech stack
Oneskee’s Reveni tech stack was brought together by Cogent2, (Integration & Netsuite Agency services), one of our trusted strategic partners. Cogent2 connects Oneskee’s platforms, enabling them to scale efficiently.
Key components of the Oneskee tech stack include:
- Shopify: A flexible web platform enabling seamless online shopping experiences.
- Order Editing (Shopify App): Reduces returns by on average 15% by allowing customers to make changes to their orders before dispatch, minimising unnecessary shipping and waste.
- Reveni Returns: Enables instant exchanges, product recommendations, and streamlined workflows, improving customer satisfaction and efficiency.
- Carma Tree Commerce: Plants trees for every order placed, offsetting carbon emissions and supporting reforestation.
Insights
Reveni provides Oneskee with valuable insights on returns and exchanges, helping them identify trends, improve product strategies, and maximise profitability. With features like manual and automated product recommendations, Oneskee can drive additional sales while delivering a seamless customer experience.
Transform returns into opportunities
At Reveni, we believe every return is an opportunity. Whether it’s automating exchanges, offering personalised recommendations, or reducing your environmental impact, Reveni empowers brands to achieve more.
Do you want to know more? Book a demo today to see how we can transform your returns process, boost your customer satisfaction, and contribute to a more sustainable future.