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Reveni has transformed Oneskee's returns process by automating exchanges and enhancing the customer experience, while strengthening its commitment to sustainability through initiatives like carbon footprint reduction and tree planting per order.

The idea of launching an ecommerce often arises quickly. You think about the product, its design and manufacturing, how the website will look, the purchasing process, the marketing strategy… But little time is spent planning return and exchange processes. Here are 4 key points you need to consider when defining your reverse logistics processes.

Black Friday and Cyber Monday 2024 broke records with $11.5 billion in sales on Shopify, a 24% increase compared to 2023. In Spain, online sales grew by 4%, and instant exchanges doubled the percentage of exchanges compared to returns (38% vs. 22%). Mobile traffic accounted for 80% of visits, and generative AI boosted conversion rates by 9%, highlighting the impact of innovation in commerce.

Reverse logistics can become a strategic driver for ecommerce. Implementing instant refunds and exchanges boosts the repurchase rate by 35%, shortens purchase cycles, and increases the average order value by 19.5%, enhancing customer experience while optimizing operations. A key solution to maximize profitability and turn challenges into opportunities.

When an e-commerce business aims to increase its conversion rate, strategies and actions typically focus on optimizing paid campaigns, improving the website, and even the purchasing process. However, the impact of post-sale services on conversions is often overlooked.

Inventory management is crucial for the success of an ecommerce business. Poor coordination of processes and resource management can lead to a company's downfall. Accurate growth forecasts are essential, but so is understanding customer behaviour and knowing your costs precisely.

There are many horror stories in ecommerce, but one of the scariest is undoubtedly the management of returns and exchanges. This process is often associated with being complicated and negative for the brand. However, far from this perception, returns and exchanges can actually help you improve your ecommerce and turn a scary plot into a beautiful love story.

Starting an ecommerce from scratch can be an exciting adventure, but it’s also full of uncertainties. From the beginning, you’re likely to have many questions about how to start and grow because the goal of any ecommerce is to grow year after year. For all these reasons, here are 10 key points you should keep in mind when launching your ecommerce. Let’s get started!

One inevitable aspect of every ecommerce business is that customers will want to return or exchange products. This is inherent in the very nature of ecommerce operations. Unlike physical stores, where customers can see, touch, and try on products to ensure the correct size, in ecommerce, this is not possible, making returns unavoidable. However, what you can do is turn this challenge into an opportunity for your ecommerce business.