Returns were a slow, manual process. Reveni made them instant, and repeat purchases rose 13%.

Flabelus has grown fast in just a few years. Its previous returns platform demanded too many manual tasks: every return or exchange was accepted by hand, which slowed the ecommerce and support teams and made stock control harder.

They wanted to handle every return and exchange without friction, regain control of stock, and offer instant refunds. With Reveni they automated the whole process end to end.

“We're delighted with Reveni. We think it's a really complete tool in every sense. Its processes are highly automated, which has let us spend the time we used to put into manual tasks on work that's far more valuable for the brand. On top of that, it's very easy and intuitive, both for us and for our customers."
_{Mónica Pitarch, E-commerce and Digital Communication, Flabelus}

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Before Reveni, handling returns and exchanges was slow and very manual. The customer requested a return on the site, the request reached the team, and it had to be accepted by hand before instructions went out. There was no instant refund, and the manual work took time away from customer care.

“The process was tremendously tedious. The customer had to go to our website and request the exchange or return from there, which reached us as a request we had to accept manually. At that point the customer received the instructions to follow for shipping to the address we provided, and then sent the item back."
_{Elena Pérez, E-commerce Manager, Flabelus}

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With Reveni, returns and exchanges became automated. Instant refunds built customer trust and lifted manual load off the ecommerce and support teams. The effect showed up in repeat purchases.

“Today we've seen our repeat purchase rate go up 13% among customers who request an instant refund. In fact, almost 50% of the people who request the instant refund buy again within 24 hours.”
_{Elena Pérez, E-commerce Manager, Flabelus}

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Beyond the tool, Flabelus highlights how close the team is and how simple the integration was when switching platforms. The relationship is one of working together, not a vendor and a client.

“They always want to hear our needs and go above and beyond to rise to them. For us that's key, because we don't feel like two separate companies; we work together to improve and grow.”
_{Ana Vila, Head of Customer Service, Flabelus}

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For Flabelus, switching to Reveni improved customer care and the post-purchase experience. They resolve issues faster, and instant refunds have become a lever for repeat purchases.

“Switching to Reveni was a very good decision. Our customer care has improved enormously. We solve our customers' issues much faster, offering a better post-purchase experience.”
_{Ana Vila, Head of Customer Service, Flabelus}

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